For patients

Information on measures due to COVID-19 virus

Here you can see the latest information on the impact of the Corona virus on your visit to the Pulse Cardiology Center.



The outbreak of the Coronavirus pandemic (COVID-19) has led to the implementation of additional measures in all health centers in Serbia, in order to provide you with maximum protection against the spread of the virus.


Pulse Cardiology Center follows the national guidelines of the Ministry of Health of Serbia as well as the advice of the World Health Organization and we ask you to adhere to them.


At the Pulse Cardiology Center, it is mandatory to wear a protective mask and disinfect your hands at the entrance. We encourage you to wear a mouth and nose mask in public places and indoors, which you must have with you. If the consultation is done by phone, our employees will inform you in advance about the current measures.


In addition, we ask all patients who have symptoms of cold, sneezing, cough, sore throat or fever, to contact us by phone before making an appointment.

We will be happy to answer all your questions.

We provide our patients with the highest quality care of the heart and blood vessels. We use a proven Dutch system and state-of-the-art technologies managed by the best diagnosticians in the region.

Please make an appointment for all doctor’s visits. If more than three years have passed before the last visit to the cardiologist, you may need to do a comprehensive cardiological assessment. All patients report first at the reception desk. Notify our staff at the counter if you wait longer than 20 minutes after you have checked in. Be prepared to show your ID and insurance card with each visit.

If your insurance requires you to fill out a referral before visiting our specialist, contact your insurance company before making an appointment at our hospital.

To provide efficient services to all our patients, we are unable to accept unannounced visits. Please call the Pulse Cardiology Center and we will help you schedule an appointment.

If you have a problem that becomes urgent, call us and the nurse will make a quick assessment of the symptoms.

Sometimes we will ask you to call an ambulance. We will do this when we feel that your symptoms justify an emergency hospital admission.

Every time you come to the doctor’s office for an examination, bring all your medicines or a complete, updated list of medicines. This requirement comes through many years of experience in patient care.

If you need to cancel a visit to our doctor or any testing, intervention or laboratory analysis, please call us at least 48 hours before the scheduled date to cancel or change the schedule.

Let our staff know that you have been ordered to have a blood test. We can only provide you with laboratory findings done at our hospital. If you need other types of laboratory tests, which are not part of your cardiac examination, you should bring us instructions from the doctor who ordered the testing.

Please make an appointment for any laboratory tests that are not indicated by our cardiologist as part of the examination. You may need to come another day for a blood test again.

Once your doctor examines your blood test, you will receive an e-mail copy of the report informing you of the results of the lab tests. This usually takes up to 7 days depending on the type of testing. If after 7 days you have not received the results of the blood test, call us. Patients with the results of laboratory tests who need more urgent care will be contacted by phone.

Ako imate u planu neku inetrvenciju ili operativni postupak, bili bismo zahvalni da obavestite naše medicinsko osoblje o detaljima planirane interevcnije. Hirurg možda nije upućen u određene zdravstvene tegobe ili bolesti koje imate i možda će vam trebati odobrenje za operativni zahvat od kardiologa.  Za svako hirurško odobrenje od strane lekara Puls kardiološkog centra, biće potreban pregled za procenu pre bilo koje intervencije ili operacije.

If you are planning any intervention or surgical procedure, we would be grateful if you could inform our medical staff about the details of the planned procedure. The surgeon may not be aware of certain health problems or illnesses you have and you may need approval for surgery from a cardiologist. For each surgical approval by a Pulse Cardiologist, an examination will be required for evaluation before any intervention or surgery.

If you are referred to the Pulse Cardiology Center by another doctor, bring all your medical records. This will help our cardiologist to better understand your health and problems. It will also help prevent duplication of laboratory and diagnostic tests.

When you need prescription for medicine or supplements, call our hospital. Call at least 3-5 days before you run out of necessary medication. Check your medicine supplies often. We will print the  prescription and send it to you by e-mail, or you can visit us.

Many diagnostic tests and blood test must be performed at the hospital during the examination. Keep in mind that tests can take time, especially if there are more than one, to plan your time. We may also require you to change into hospital clothes for easier access and certain standards when testing.

If your insurance company requires you to complete a referral or pre-certification before the diagnostic test, notify our hospital. If you change your insurance company, let us know immediately, no matter when your next visit is planned. E-mail to us a copy of your insurance card.

Also, any additional fees that are not normally covered by your insurance will be charged during your visit.

In order to cover the costs through insurance, you may need a referral from your GP to get insurance.

 

Pulse Cardiology Center has cooperation with the following insurance companies:

Wiener, Uniqa, Triglav, Generali, Dunav, DDOR